Return Policy

Return Policy

Info Box

Return Policy

Customer satisfaction is the number one priority at Rave Party Toys. Our goal is to provide our customers with the best quality products and service possible. We will be more than happy to accept returns within 14 days after merchandise is received.

Rarely Items are defective, we make every effort to package Items carefully and test products before sending. Occasionally an item may slip by us or could become defective in the shipping process.

If the product received is defective or is not the correct item in the order, please send it back using the following steps below. Once we receive the merchandise, we will either credit back your account or replace the product. If the item ordered is defective or is the incorrect item, when you receive it, Rave Party Toys will reimburse you for shipping. Defective items may be exchanged for the exact same size, color, and style item only. You are responsible for any shipping fees on all other returns.

If the item does not meet your expectations or you have changed your mind on an item you may return it within 14 days for a refund or exchange providing the following criteria is met.

In order to return products for a refund or replacement the following steps must be taken:

1. Please email us at customer service@ravepartytoys.com. We will not accept any returns without prior authorization.

2. Include original sales receipt and contact information when returning a package.

4. Package item to protect it from shipping damage

5. If upon inspection the returned item is not in new condition and with all original packaging and accessories the item will be rejected and sent back to the customer.

6. Shipping is a cost incurred, on the original order and therefore cannot be refunded. Unless Product is defective or a mistake on our part.

Our customer service department is open from 8:30 to 4:30 PST Monday through Friday.

Customer service number: 1(425) 334-2035

Email address: customerservice@ravepartytoys.com